Resume

June 19th, 2011

EDUCATION

University of Oregon; Eugene, Oregon
Charles H. Lundquist College of Business

  • Bachelor of Science in Business Administration
  • Minor in Economics

EXPERIENCE

Team Lead/Systems Administrator, April 2009 – Present
HouseCall, LLC, Washington, DC

  • Managed team of 7 systems administrators and 2 web developers
  • Trained team members in all aspects of systems administration and client/customer relations
  • Collaborated with management team to create and implement company wide policies
  • Streamlined remote support efforts utilizing remote access software and information gathering tools
  • Installed, configured, and maintained Blackberry, iOS, and Android mobile devices.  Integrated with Exchange using BES, ActiveSync and Good for Enterprise technologies
  • Installed and maintained SBS servers, Exchange 2007, file servers running Windows Server 2003-2008, and VMware ESX servers
  • Imaged and deployed PCs using Ghost and Windows Automated Install Kit
  • Built and maintained Mac OS X images and deployment platform
  • Conducted equipment audits and created inventory replacement plans with a focus on efficiency and cost savings
  • Installed, configured, and maintained OS X servers providing services such as podcasting and wiki environments
  • Installed, configured and deployed Windows Web Server and wiki software to collect and manage all internal company knowledge

Student Computer Technician, December 2007 – March 2009
Clark Honors College, University of Oregon, Eugene, OR

  • Performed routine updates and maintenance on four Windows 2003 Servers
  • Created, set appropriate permissions, and maintained network file shares
  • Installed, configured, and maintained network printers
  • Installed network switches to extend local area network
  • Managed Active Directory domain
  • Edited organizational units, group policies, and logon scripts
  • Diagnosed and resolved computer, printer, and other hardware problems
  • Provided end-user support to 7 office staff and 20 professors
  • Troubleshot software issues in Windows XP, Vista and Mac OS X
  • Obtained quotes and recommended equipment purchases
  • Trained professors in the use of software and classroom technology
  • Maintained inventory of all Honors College computer and electronic equipment
  • Created and maintained hard drive images for mass workstation deployment
  • Created slipstreamed Windows installation CDs
  • Supervised computer lab of 16 iMac computers; 8 dual-boot Windows XP and Mac OS X

Aquatics Director, March 2008 – September 2008
Eugene Country Club, Eugene, OR

  • Hired, supervised and scheduled staff of 13 lifeguards
  • Trained lifeguard staff in CPR, first aid, and rescue techniques
  • Purchased necessary supplies and equipment for pool operations
  • Managed $60,000 budget
  • Responded to potentially life-threatening sudden illness
  • Scheduled and organized swim team of 57 children
  • Coordinated group and private swim lessons for 65 children
  • Planned, organized, and supervised family pool parties for 150 people
  • Developed, presented, and received approval for updated pool policies

VOLUNTEER ACTIVITIES:

• American Red Cross: Lifeguarding, CPR and First Aid Instructor
• First Aid Service Team Adult Mentor

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