T11M

EDUCATION

University of Oregon; Eugene, Oregon
Charles H. Lundquist College of Business

• Bachelor of Science in Business Administration
• Minor in Economics

EXPERIENCE

Team Lead/Systems Administrator, April 2009 – Present
HouseCall, LLC, Washington, DC

• Managed team of 7 systems administrators and 2 web developers
• Trained team members in all aspects of systems administration and client/customer relations
• Collaborated with management team to create and implement company wide policies
• Streamlined remote support efforts utilizing remote access software and information gathering tools
• Installed, configured, and maintained Blackberry, iOS, and Android mobile devices.  Integrated with Exchange using BES, ActiveSync and Good for Enterprise technologies
• Installed and maintained SBS servers, Exchange 2007, file servers running Windows Server 2003-2008, and VMware ESX servers
• Imaged and deployed PCs using Ghost and Windows Automated Install Kit
• Built and maintained Mac OS X images and deployment platform
• Conducted equipment audits and created inventory replacement plans with a focus on efficiency and cost savings
• Installed, configured, and maintained OS X servers providing services such as podcasting and wiki environments
• Installed, configured and deployed Windows Web Server and wiki software to collect and manage all internal company knowledge

Student Computer Technician, December 2007 – March 2009
Clark Honors College, University of Oregon, Eugene, OR

• Performed routine updates and maintenance on four Windows 2003 Servers
• Created, set appropriate permissions, and maintained network file shares
• Installed, configured, and maintained network printers
• Installed network switches to extend local area network
• Managed Active Directory domain
• Edited organizational units, group policies, and logon scripts
• Diagnosed and resolved computer, printer, and other hardware problems
• Provided end-user support to 7 office staff and 20 professors
• Troubleshot software issues in Windows XP, Vista and Mac OS X
• Obtained quotes and recommended equipment purchases
• Trained professors in the use of software and classroom technology
• Maintained inventory of all Honors College computer and electronic equipment
• Created and maintained hard drive images for mass workstation deployment
• Created slipstreamed Windows installation CDs
• Supervised computer lab of 16 iMac computers; 8 dual-boot Windows XP and Mac OS X

Aquatics Director, March 2008 – September 2008
Eugene Country Club, Eugene, OR

• Hired, supervised and scheduled staff of 13 lifeguards
• Trained lifeguard staff in CPR, first aid, and rescue techniques
• Purchased necessary supplies and equipment for pool operations
• Managed $60,000 budget
• Responded to potentially life-threatening sudden illness
• Scheduled and organized swim team of 57 children
• Coordinated group and private swim lessons for 65 children
• Planned, organized, and supervised family pool parties for 150 people
• Developed, presented, and received approval for updated pool policies

VOLUNTEER ACTIVITIES:

• American Red Cross: Lifeguarding, CPR and First Aid Instructor
• First Aid Service Team Adult Mentor